Returns & Refunds

We want you to shop with confidence. If something is not right, we are here to help.

Return eligibility

Eligible items may be returned within 14 days of delivery. Items must be in the same condition as received, with tags and packaging intact.

How to start a return

Contact us within 14 days of receiving your order. We will confirm eligibility and guide you through the process.

Return shipping

Buyers are responsible for return shipping costs unless the item was incorrectly described or arrived damaged.

Refunds

After an eligible return is received and inspected, the refund is issued to the original payment method. Processing times vary by provider.

Non-returnable items

Final-sale items, personalised items, and products marked as non-returnable are not eligible. Product-specific exclusions are shown before purchase.

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